Internship assignment: Research into guest experience and residential development

Research into guest experience and residential development

About Riding School without Drempels

Riding school without Drempels offers people with disabilities a unique combination of recreation, meeting and relaxation. What started with covered bed riding has grown into a place where clients and their network can enjoy activities, peace and quiet, contact and a holiday feeling. We have several adapted group and family apartments where clients, family members and supervisors can stay.

Cause

Riding school without Drempels wants to investigate how the residential function can be further developed. This includes themes such asguest experience, inclusion, family participation, accessibility and social impactcentrally.

We believe that a stay is valuable for our clients, as well as for parents, brothers, sisters, grandparents, informal caregivers and supervisors. That is why we want to gain better insight into their wishes, needs and expectations.

How do we create a place where different generations and target groups feel welcome? Which facilities, activities and meeting opportunities contribute to a positive experience? And how do we simultaneously maintain the peace, safety and accessibility that are essential for our target group?

Main question

How can Manege Zonder Drempels further develop its guest accommodations and facilities to strengthen the guest experience, inclusion, family participation and social impact for clients and their network?