Employee Member Service: Service Desk / I & R

Employee Member Service: Service Desk / I & R

The Royal Dutch Equestrian Sports Federation (KNHS) is one of the largest and most sporting, the most successful sports associations in the Netherlands. The KNHS represents the interests of the affiliated sports providers and its members, so that they can practice equestrian sport as well as possible. The organization focuses not only on sports in a competition context, but also on recreational equestrian sport. The well -being of horses plays an important role within the KNHS policy, which fulfills an exemplary role in this. Due to the nature of equestrian sport, the KNHS maintains relationships with entrepreneurs and breeding in the horse sector. The KNHS is located at the National Equestrian Center in Ermelo currently employs 75 (FTE) employees and is a dynamic organization.

The challenge

As a member service employee you are the first point of contact and you work with your colleagues on an optimal service experience of our members and the KNHS sports providers. We are there for our members and think it is important that the members experience it that way. You answer questions and inform our members both by telephone and via chat, mail and WhatsApp. You use our extensive knowledge base. You process incoming e-mails and handle the various mutations in our ERP system. You also support the colleagues of Identification & Registration with the issue of (FEI) horses passports. 

The most important activities are:

1. Both by telephone, digital and administrative handling of questions and requests from KNHS members and sports providers
2. Processing various data in the systems
3. Processing horse data and publishing horse passports

What do we expect from you?

1. You are a great colleague who likes to work together
2. You have an MBO (+) working and thinking level
3. You are proactive and service -oriented, would like to help the members
4. You have a good telephone voice
5. You have now gained experience with multiple administrative actions and you are well familiar with various Microsoft Office applications
6. You are fast, accurate and decisive. You dare to ask
7. You are happy to deliver quality
8. If you have a broad knowledge of equestrian sport, then that is an advantage
9. You live in the area of ​​Ermelo
10. Excellent command of the Dutch language, both in writing and orally. Good knowledge of English and German

The KNHS offers

1. A dynamic job in a unique location in the Netherlands and with possibilities to work at home
2. Employment conditions and salary are in accordance with the Collective Labor Agreement for Sport (scale 4)
3. An allowance for travel expenses where we deviate positively from the collective labor agreement
4. Control of your holiday pay yourself? This is possible with the personal choice budget (holiday pay and end -of -year bonus) with which you can choose between extra leave or (monthly extra) salary
5. Do you want to develop further? That’s possible! You will receive a sustainable employability budget for this
6. Are you additionally insured? Then you will receive a financial contribution for this
7. Pension accrual according to Collective Labor Agreement Sport 

Declaration of Behavior (VOG)

If you come to work with us, we will ask you for a Declaration of Behavior (VOG). When you enter the service at the KNHS, you will receive the request for digital requesting a VOG via Justis during the employment process. These costs are reimbursed by the KNHS. Do you want to know more about a VOG? Then take a look at the website of the central government.

Are you interested?

Are you an administrative jack -of -all -trades, do you recognize yourself in the above and would like to talk to customers. Then don’t wait and respond now! Do you want to work within the equestrian union and can be able to tell proudly on birthdays that you are part of the KNHS team and what you mean for the KNHS? Send your motivation and CV to job applications@knhs.nl. If you first want more information about the vacancy please contact Jiska Ros (Team leader member service), 06-14520581.

We would like to look for the perfect candidate ourselves, so we will not respond to acquisition.